The average middle manager is carrying more emotional weight than most organizations realize. They’re asked to absorb strategy from above, push back on that strategy, refine it, and then translate it down to their teams for execution. To pull this off, they have to keep performance on track, manage resistance, maintain trust, and stay composed […]

“Pretty much the first thing we do in our leadership development program is train emotional intelligence,” Lorna Hutchison-Milloy told me. As the Associate Director of Leadership Development and Coaching at Amgen, she leads a “small but mighty team” focused on developing over 100 first- and second-line field leaders per year.  Kicking off with emotional intelligence […]

When I asked Dr. Julie Fuller, CHRO of Zoetis—the world leader in animal health— how leadership will change in the AI Era, she didn’t skip a beat: “I do think that in the world of AI, human skills like emotional intelligence are going to matter more than ever,” she explained. “As AI and automation increase, […]

The Chief People Officer at Bristol Myers Squibb, Amanda Poole, just returned from presenting at a CHRO conference. For six hours, the conversation never left AI: How AI will change HR, how AI will reshape work, how AI will alter productivity, planning, and workforce strategy. By the time Amanda Poole took the stage, the room […]

Across over 40 interviews with L&D leaders, one of the most interesting talent development ideas I’ve run into came from LA County Department of Health Services, where the Director of Leadership Development, Yvonne Banzali, and her team are rethinking the 360 itself. Instead of stopping at how a leader is rated, their in-development 360 assessment […]