Thomas Harrell’s tagline for the learning function at Master Electronics is “Helping you. Learn. Grow. Master!” His responsibilities include learning content design, creation, delivery, LMS administration, and learning & development strategy, as Talent Development Specialist reporting to the company President. He loves making relevant professional connections, you can find him on LinkedIn.
This case study reveals the leadership development program at Graham Company--one of the largest insurance and employee benefits brokers in the country. We pull back the curtain to see which personality assessment impacts their conversations, who administers their quarterly pulse surveys, and how they ensure managers act on the results.