PODCAST #204: Negotiation Techniques | Former FBI Negotiator Chris Voss

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Chris Voss is a 24 year veteran of the FBI, and he retired as their lead international kidnapping negotiator. Today, his company specializes in solving business communication problems with hostage negotiation solutions. He is the CEO of ‘The Black Swan Group’ and author of national best-seller Never Split The Difference: Negotiating As If Your Life Depended On It.