Yearly Archives: 2020

We are looking for an exceptional Customer Success Manager to be the founding member of our Customer Success team. You will be the key point of contact for our Enterprise customers, helping to maximize the value they receive from our solutions and cultivating a long-term partnership.

Microaggressions typically spring up from a deep well of commonly-held stereotypes about a particular race, gender, or sexual orientation. The crux of a microaggression is typically not the words themselves, as they usually do not contain explicit racial slurs. The key issue lies in the stereotypical assumption that caused the aggressor to speak up in the first place.

There’s a popular and romanticized image of a strong leader. It’s someone who exudes wisdom, courage, and confidence—someone who always knows what to do and who stays cool under pressure. The reality of course is very different. 

Dan Pontefract is on a mission to change the world of work. Previously the CLO of TELUS, and a bestselling author, Dan's new book is Lead. Care. Win. How to Become a Leader Who Matters.

In her book, Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces, Karen Catlin shares how anyone can be an ally to their colleagues from underrepresented demographics. I recently had a chance to interview Catlin, a former tech executive who is now a highly sought after expert on workplace inclusion.

The year 2020 will be known as the year of pandemic and protest, so it’s no surprise that one of the training programs most desired by leadership development professionals is emotional intelligence (which they often request as “leading with empathy”).

A new book, What Girls Need: How to Raise Bold, Courageous, and Resilient Women, shows us all how to prepare the next generation of women to confidently hold their own later in life, and to celebrate and own certain traits that will be more critical than ever in the new world of work.

“Forming, storming, norming and performing.” That’s the 55 year old, simplistic model for leading high performing teams that most managers are aware of. But...

Whenever I come across a company that is taking an innovative or unique approach to leadership development, I can’t help but indulge my curiosity. Boehringer Ingelheim (BI) is one such company. With 51,000 employees across more than 100 countries, BI is the largest private pharmaceutical company in the world.