Tag: sales
Speak Your Customer’s Language To Serve Them More Effectively
When I was doing some client work in Osaka, Japan, years ago, I was well cared for by my hosts and expat Americans who...
Is Originality Overrated? The Race For Second Place (Innovation & Creativity)
In the quest for competitive advantages, we often strive to find the novel idea that will set us apart, thus propelling us to the...
Success In The Present: Stay Focused On The Now
Kevin Kruse: Hello everyone, I'm Kevin Kruse, welcome to the LEADx show. Today, I'm going to talk to the head of sales at 60...
How to Build a More Customer-Centered, Empathetic Workforce
When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and...
