S. Chris Edmonds is the founder and CEO of The Purposeful Culture Group. After a 15-year executive career leading and managing successful business teams, Chris began his consulting company in 1990. Under Chris’ guidance, culture clients have consistently boosted their customer satisfaction and employee engagement rates by 40 percent or more and results and profits by 35 percent or more.
This case study reveals the leadership development program at Graham Company--one of the largest insurance and employee benefits brokers in the country. We pull back the curtain to see which personality assessment impacts their conversations, who administers their quarterly pulse surveys, and how they ensure managers act on the results.