Tag: engagement

It’s no secret that the feedback we share with others fails to bring about positive and lasting change. By some estimates, people ignore our...

We’re told not to be emotionally attached to the outcome. I couldn’t disagree more. I want you and your team to care about results.  The easy...

I used to run a moving company and many of my crew members came from a low-income background. Back in 2003 I read Ruby Payne’s...

My brother-in-law recently got a job in retail sales of satellite TV.  Here’s a psychological trick he was taught – ask the nice young...

In a competitive “give-me-outcomes” corporate culture, optimism and glass half-full thinking can be viewed as a Pollyanna-like distraction. After all, who has time for positive soft...

Fresh ideas and new perspectives are the lifeblood of great work. But what happens when inspiration routinely comes from the same place – people...

Accountability is a tough term.  What do you think of when you hear the word?   Perhaps belittling, finger wagging, or being watched?  Thesaurus.com’s first...

Feedforward is a unique approach to giving feedback that improves performance, boosts productivity, and keeps teams on track. Unlike traditional feedback, feedforward is timely, continuous,...

From time to time, it's our job as managers to deliver eye-opening feedback to our team. To be fully effective, we need to be...