Tag: communication
I Was Told “Don’t Share This With Anyone.” (Communication)
If you’re in a position of authority and you tell one of your team members, “don’t share this with anyone,” thin ice magically appears...
Top Gun On Five Overused Jargon To Avoid (Communication)
In the workplace, we often shortcut conversations by using clichés. While these quick, popular phrases are commonly understood, are you aware that they can...
Speak Your Customer’s Language To Serve Them More Effectively
When I was doing some client work in Osaka, Japan, years ago, I was well cared for by my hosts and expat Americans who...
How To Lead Millennials Without Losing Your Mind
Born in the early 1980's, through the early 2000's, are members of generation Y, what we know as "millennials." This is the first generation...
Empowering Context — Your Confidence Is Key (Fosters Engagement)
Recently I had two separate leaders from completely different organizations tell me they didn’t think their team could be successful around accomplishing the challenge...
Words Matter: 3 Steps To Using Words To Get What You...
“I’m trying not to be worried. It will be fine.”
If I said it once, I said it a hundred times. I said it to...
8 Emotions To Leverage In Your Training
If you’re looking for a no-cost way to make your training more effective, check out this article I recently wrote for Training Industry on the 8 Emotions...
The 3.5 Question Temperature Check (Fosters Engagement)
How often have you asked someone on your team, “How are you doing?” And gotten one of the following responses:
Fine.
Good.
Pretty good.
Not too bad.
Alright.
Fair to...