I am a writer, organizational consultant, and leadership advisor. Through my writings, on-site trainings, and advising services I help organizations develop more human-centered practices that awaken engagement, creativity, and resilience. When not traveling the world, my wife and I live at the beach in New Jersey.
This case study reveals the leadership development program at Graham Company--one of the largest insurance and employee benefits brokers in the country. We pull back the curtain to see which personality assessment impacts their conversations, who administers their quarterly pulse surveys, and how they ensure managers act on the results.