I recently read an article on foreignpolicy.com discussing how the media and U.S. policymakers commonly depict North Korea’s leader, Kim Jong-un, as irrational. The piece explains the current state of affairs from Kim’s point of view and provides historical reasons that may validate his behaviors. While I’m certainly not condoning Kim, it does remind me of the power in diplomacy.
Many U.S. politicians have verbally assaulted North Korea over the years. U.N. Ambassador Nikki Haley said, “We are not dealing with a rational person, who has not had rational acts, who is not thinking clearly” and President George W. Bush labeled them as part of an “Axis of Evil.” My question is why you would want to insult someone with whom you’d like to build a constructive relationship?
This isn’t the first time I’ve considered this. I remember when House Minority Leader Nancy Pelosi continuously insulted Republicans while she was concurrently trying to gather votes for the Affordable Care Act. Or when a Congressman shouted “You lie” to President Obama during a joint session address. Or when a Democratic Congresswoman called her Republican colleague a “Howdy Doody-looking nimrod” during a budget debate. You could even go back to when Theodore Roosevelt disagreed with then President Benjamin Harrison calling him “a cold-blooded, narrow-minded, prejudiced, obstinate, timid old psalm-singing Indianapolis politician.”
In each of these cases, one politician was in the process of garnering support for his/her legislation; and in each case, they allowed productive debate to be disrupted by empty slurs…and they were empty. There was no substantive argument or strategic need for discord. It was frustration, pure and simple, boiling over in ineffective ways.
In the newspapers, we see this [politician] insulting that one, that one says this about the other one, but in a society where the standards of politics has fallen so much – I am talking about world society – we lose the sense of building society, of social co-existence, and social co-existence is built on dialogue.—Pope Francis
Now I am not so naïve as to argue for kumbaya-like unity, nor am I compelling you to admire your rival, but insults are not the pathway to results. We don’t need to like the other person or agree with their point of view. We do, however, need to find ways in which to support a culture of mutual respect where work can get done with all affected parties. This, if nothing else, is a core responsibility of a leader.
As leaders, we must be focused on getting things done. This sometimes entails swallowing our spiteful thoughts in the pursuit of progress. After all, you cannot bring people together if you've already alienated them and their ideas. It does not mean you should pretend to be in accord; just that you can be nice.
Don’t let pettiness distract from your ability to influence. In the midst of intense discord, feelings are raw and people tend to act out, but this does not excuse impolite behavior. Find an outlet for your resentment, but also find the right time and do it in a way that will not sabotage your deal. With practice, who knows, maybe you’ll even win them over to your side.