Jim Rembach

Jim Rembach
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Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

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Latest Articles

I Was Told “Don’t Share This With Anyone.”

If you’re in a position of authority and you tell one of your team members, “don’t share this with anyone,” thin ice magically appears...