0 POSTS 0 COMMENTSJim is the president of Call Center Coach where he helps build contact center supervisors skills in the six core competencies found in high-performing frontline leaders. Jim spent many years in contact center operations and leverages this experience to help others thrive. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and host of the Fast Leader Show podcast.
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In this episode, Kevin talks to his guest, Paul Marciano, about having difficult conversations with people in your life, whether at work or at home. Paul Marciano travels the world speaking on topics of leadership, culture, and retention and is the author of several books, including SuperTeams and the bestseller, Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of Respect. His new book is Let's Talk About It: Turning Confrontation Into Collaboration.