0 POSTS 0 COMMENTSJim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.
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What simple thing can you do, that only takes a couple minutes, to drive massive levels of employee engagement and team performance? This episode teaches you the art and science of giving Effective Feedback.