0 POSTS 0 COMMENTSJim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.
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Dr. Barbara Oakley co-teaches the world’s most popular course, “Learning How to Learn,” which is a Massive Open Online Course (or MOOC) with over 2 million students. She is the New York Times bestselling author of Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential.