Jim Rembach
Jim is the president of Call Center Coach where he helps build contact center supervisors skills in the six core competencies found in high-performing frontline leaders. Jim spent many years in contact center operations and leverages this experience to help others thrive. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and host of the Fast Leader Show podcast.
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Recent Posts
How Consensus Cloud Solutions Scales And Sustains A Thriving Hybrid Culture...
Many companies currently face the challenge of scaling and sustaining company culture in a hybrid workplace. To state the obvious, you must adjust your approach. The same approach but in virtual format is not sufficient.
